You may have noticed a recent change in our laser department. Since this past fall, Dr. Hamilton and I have been performing most laser procedures and loving every minute of it. Unfortunately, you may have also noticed how hard it is to get an appointment. We have seen a significant number of last-minute cancellations and no shows.
Same-day cancellations and no-shows make it exceedingly difficult to accommodate all our patients attempting to get an appointment. So I wanted to take this opportunity to highlight a policy change in the laser department.
Beginning on March 1st, we will be collecting a deposit of $100 when making a laser appointment. This deposit can be paid by credit card over the phone and will be applied to the cost of the laser procedure at checkout.
The deposit is easily refundable if the appointment is cancelled at least two business days before your scheduled appointment. (Our business days are Tuesday – Saturday, so please contact us no later than Friday for a Tuesday appointment, Saturday for a Wednesday appointment, Tuesday for a Thursday appointment, Wednesday for a Friday appointment, and Thursday for a Saturday appointment.)
If you have already purchased a package and you do not show up for your scheduled appointment, then a no show charge of $100 will be added to your account and must be paid prior to scheduling your next appointment.
This will hopefully reduce the amount of no shows and give our office enough time to fill open slots with patients from the wait list. We thank you for your understanding as we try to accommodate all our fabulous patients!